Terms of Service

Last updated: October 9, 2026 – for customers registered before this date, effective November 10, 2026

1. Scope & Provider

1.1 Provider: These Terms of Service govern the use of the browser-based telephony service "FluffyCall" for business customers, provided by:

FluffyCall
Javed Saeed
Sole Proprietorship
Ludwig-Barnay-Platz 5
14197 Berlin
Email: service@fluffycall.com

1.2 Scope: These Terms apply exclusively to business customers (companies, sole proprietors, freelancers, legal entities under public law). Consumer use is excluded.

1.3 Deviating Terms: Deviating, conflicting or supplementary general terms and conditions of the customer shall not become part of the contract unless expressly agreed to in writing.

2. Services

2.1 Description: FluffyCall is a provider of publicly available telecommunications services, registered with the German Federal Network Agency (Bundesnetzagentur) under § 5 TKG. FluffyCall purchases voice connections from Telnyx LLC (see 6.1) and provides them to the customer in its own name. Only outbound calls are possible; inbound calls are not offered. The service is used in the web browser without installing additional software. As sender numbers, FluffyCall uses a pool of German and US phone numbers. The selection depends on the country stated in the customer account. These numbers are not individually assigned to the customer.

2.2 Features: FluffyCall enables:

• Outbound calls to over 200 countries
• Browser-based usage (Chrome, Firefox, Safari, Edge)
• Call history access
• Electronic invoicing

2.3 No Guarantees: FluffyCall is provided according to the state of the art. There is no entitlement to:

• Specific functions or features
• Availability in specific countries
• A specific voice quality
• Uninterrupted availability

2.4 Emergency Calls: Emergency calls are currently not possible via FluffyCall. Connections to emergency numbers, including 110, 112, 911, 999 and 000, are technically blocked. In an emergency, please use a mobile or landline phone. FluffyCall is preparing emergency call connections and will inform customers once they are available.

3. Registration & Contract

3.1 Contract Formation: The contract is formed through successful registration and activation of the customer account by FluffyCall.

3.2 Registration Requirements: Upon registration, the customer confirms:

• Acting as a business user (B2B)
• Providing complete and truthful information
• Having accepted the Terms of Service and Privacy Policy

3.3 Rejection: FluffyCall reserves the right to reject registrations without stating reasons.

3.4 Access Credentials: The customer is obligated to keep access credentials confidential and protect them from unauthorized access. The customer is liable for all activities conducted through their account.

4. Prepaid System & Credit

4.1 Prepaid Principle: FluffyCall operates exclusively on a prepaid basis. Calls can only be made if sufficient credit is available in the customer account.

4.2 Credit Top-Up: Credit can be topped up via available payment methods in the dashboard. Available packages:

• €10
• €25
• €50
• €100
• €200

4.3 Validity: Credit has no expiration date and remains available on the customer account indefinitely as long as the contract exists.

4.4 No Refunds: There is no entitlement to a refund of remaining credit. The credit serves exclusively for the use of FluffyCall's telephony services and does not constitute legal tender, e-money, or a payment instrument.

4.5 Minimum Balance and Automatic Call Termination: To ensure service quality and prevent credit overdraft, the following regulations apply:

• Call Start: A minimum balance of €2.00 is required to start a call.
• Ongoing Monitoring: Credit balance is continuously monitored during active calls.
• Automatic Termination: If the balance reaches a threshold of €0.50 during a call, the call will be automatically terminated for technical reasons to prevent overdraft.
• Notification: Customers are notified in the dashboard about low balance in advance and can top up credit at any time.

5. Pricing & Billing

5.1 Pricing Structure: Billing is usage-based and per second, based on the per-minute rates for each destination country and network (landline or mobile) shown in the cost calculator on the website.

5.2 Price Changes: FluffyCall reserves the right to adjust prices at any time with effect for the future. Price changes will be communicated to customers by email.

5.3 Payment Processing: Payment processing is handled through the external payment provider Stripe. FluffyCall does not store credit card data.

5.4 Invoicing: For each credit top-up, the customer receives an invoice by email via the payment provider Stripe. In addition, a monthly usage statement is available as a PDF in the dashboard; it is not an invoice.

5.5 Currency: All prices are in euros (EUR), plus statutory VAT where applicable.

6. Services & Third-Party Providers

6.1 Upstream Provider: FluffyCall obtains voice connections from Telnyx LLC (600 Congress Avenue, 14th Floor, Austin, TX 78701, USA). Telnyx stores call detail records under its own responsibility in the USA. FluffyCall has no or only limited control over:

• Network quality and voice quality
• Call routing
• Availability of external telecommunications networks
• Disruptions in third-party networks

6.2 Third-Party Networks: FluffyCall is not liable for disruptions or quality defects in third-party telecommunications networks, in particular the network of the destination country, over which neither FluffyCall nor Telnyx has control. Otherwise, Section 10 applies.

6.3 Technical Requirements: To use FluffyCall, customers need:

• An up-to-date web browser (Chrome, Firefox, Safari or Edge)
• A stable internet connection
• A functioning microphone
• Microphone permission in the browser

7. Customer Obligations

7.1 Lawful Use: The customer commits to using FluffyCall exclusively in accordance with applicable laws. In particular, the following are prohibited:

• Sending spam or unwanted advertising calls
• Harassment, threats or fraud
• Illegal activities of any kind
• Circumvention of security measures
• Automated mass dialing (except with prior approval)

7.2 Responsibility: The customer is solely responsible for:

• All calls made through their account
• The content of their calls
• Compliance with data protection regulations
• Ensuring their own technical infrastructure

7.3 Confidentiality: The customer commits to treating their access credentials confidentially and protecting them from unauthorized access.

8. Suspension & Misuse

8.1 Right to Suspend: FluffyCall is entitled to suspend the customer's account immediately and without prior notice in case of:

• Violation of these Terms
• Suspicion of fraud or misuse
• Illegal activities
• Endangering system security
• Payment default or refusal

8.2 Misuse Protection: To protect against fraud and misuse, FluffyCall uses, among other things:

• Blocklists for certain number ranges, e.g. premium-rate and special numbers
• Blocking of destinations with increased fraud risk, including entire countries where necessary
• Call rate limiting
• Automatic call termination at low balance (see 4.5)
• Protection against automated registrations (bot protection)

8.3 Liability for Suspension: FluffyCall is not liable for disadvantages resulting from a justified suspension. Otherwise, Section 10 applies.

9. Availability & Maintenance

9.1 No Guarantee: FluffyCall does not guarantee uninterrupted availability of the service. There is no entitlement to a specific availability quota.

9.2 Maintenance: FluffyCall is entitled to perform maintenance work that may lead to temporary restrictions or interruptions. Planned maintenance will be announced when possible.

9.3 Disruptions: In case of disruptions, FluffyCall will endeavor to resolve them as quickly as possible, without any legal entitlement thereto.

10. Liability

10.1 Limitation of Liability: In cases of simple negligence, FluffyCall is only liable for breach of essential contractual obligations. Essential contractual obligations are obligations whose fulfilment makes the proper performance of the contract possible in the first place and on whose compliance the customer may regularly rely. In this case, liability is limited to the typical, foreseeable damage.

10.2 Exclusion: Where FluffyCall is not liable under 10.1, this applies in particular to lost profits, indirect and consequential damages, data loss and damages due to force majeure.

10.3 Statutory Limitation (TKG): For financial losses arising from the provision of publicly available telecommunications services, the limitation of liability under § 70 TKG (EUR 12,500 per customer) additionally applies.

10.4 Mandatory Liability: Liability for intent and gross negligence, for damages from injury to life, body or health, and under the Product Liability Act remains unaffected.

11. Term & Termination

11.1 Term: The contract runs for an indefinite period.

11.2 Ordinary Termination: Both parties may terminate the contract at any time with 14 days' notice to the end of the month. Termination requires text form (email to service@fluffycall.com is sufficient).

11.3 Extraordinary Termination: The right to terminate without notice for good cause remains unaffected. Good cause exists particularly in case of:

• Serious violation of these Terms
• Payment default of more than 30 days
• Insolvency of either party

11.4 Consequences of Termination: After contract termination:

• The account will be deactivated
• There is no entitlement to a refund of remaining credit
• No further calls can be made
• Connection data is anonymized 6 months after the respective call (see 12.4)
• Invoices are retained for 8 years and provided on request to service@fluffycall.com

12. Privacy

12.1 Privacy Policy: For the processing of personal data, the provisions of the Privacy Policy apply.

12.2 Responsibility: FluffyCall processes account and connection data as an independent controller within the meaning of the GDPR, not on behalf of the customer. A data processing agreement is therefore not required.

12.3 No Call Recording: FluffyCall does not record call content and has no access to it. Only connection data (metadata) is stored.

12.4 Call Logging & Connection Data: FluffyCall stores connection data (metadata) of each call for billing and legal purposes. Stored data includes: called number, date, time, duration, cost, destination country, call status, technical caller number, user ID, and unique call ID. You can view your call history in the dashboard at any time. Six months after the call, the data is anonymized: the destination number is shortened, and the sender number and Telnyx identifiers are removed. Country, duration, cost and date are retained for billing. Telnyx LLC stores connection data under its own responsibility in the USA (see 6.1 and the Privacy Policy).

13. Changes to Terms

13.1 Right to Change: FluffyCall may amend these Terms with effect for the future where this is necessary for one of the following reasons and does not unreasonably disadvantage the customer: changes in law or case law, regulatory requirements, technical changes at upstream providers, introduction of new features, or closing gaps in the provisions. Changes that materially shift the balance between performance and consideration require the customer's express consent. Price changes are governed by 5.2.

13.2 Notification: Changes will be communicated to customers at least 30 days before they take effect by email.

13.3 Right to Object: Customers may object to the changes within 30 days of notification. The objection is deemed a termination effective at the time the changes take effect. If no objection is made, the changes are deemed accepted. In the notification, FluffyCall will point out the right to object, the deadline and the consequences of not objecting.

14. Final Provisions

14.1 Applicable Law: The laws of the Federal Republic of Germany apply, excluding the UN Convention on Contracts for the International Sale of Goods.

14.2 Jurisdiction: The exclusive place of jurisdiction for all disputes arising from or in connection with this contract is Berlin, provided the customer is a merchant, legal entity under public law or special fund under public law.

14.3 Severability Clause: Should individual provisions of these Terms be or become invalid, the validity of the remaining provisions remains unaffected.

14.4 Written Form: Changes and supplements to these Terms require text form (e.g. email).